We want every order to feel right. If something does not meet your expectations after delivery, you can request a return from your account.
Return window
You may start a return within 7 days of the delivery date. Open the delivered order, choose Request return, and submit your request before the window closes. Requests submitted after that period may be declined.
Eligible items
- Items that have been delivered and are still within the return window
- Unworn or unused apparel with original tags attached when possible
- Wrong items, defective items, or products that are not as described
Items we cannot accept
- Cancelled orders (these follow refund rules, not the return process)
- Items submitted after the return window
- Non-returnable categories when listed on the product page (for example intimate apparel)
- Requests submitted without a clear reason
How to return
- Open your delivered order and select the items you want to return.
- Choose a reason and submit the return request.
- Our team reviews the request and approves or declines it.
- Ship the items back using the instructions we send you.
- After we receive and inspect the items, we process your refund.
Refunds
Refunds are issued only after inspection. The refund amount follows what you actually paid for each line, including applied discounts. Shipping is refunded when the issue is our error (wrong item, defective item, or not as described), or when the full order is returned.
Refunds are typically returned to your original payment method. Store credit may be offered when available.
Need help?
Contact support from your account, or email us with your order number and we will assist you.