This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Services”). By using the Services, you agree to this Policy.
If you do not agree, please do not use the Services.
Effective date: September 12, 2026
1. Who we are
The Services are operated by the merchant identified in the store (“we,” “us,” or “our”). For privacy questions, contact us using the details in the Contact section below or through in-app support.
2. Information we collect
We collect information in the following categories:
2.1 Information you provide
- Account details: name, email address, password, phone number (optional), and profile information such as an avatar if you upload one
- Order and shipping details: billing and shipping addresses, order history, and communication preferences
- Payment information: payment is processed by our payment providers (for example, card networks and gateways such as Stripe). We do not store full card numbers on our servers; we may receive limited payment status, last digits, and transaction references
- Customer support content: messages, return reasons, reviews, photos you submit, and related attachments
- Marketing preferences: newsletter or notification opt-ins when you choose to subscribe
2.2 Information collected automatically
- Device and app data: device type, operating system, app version, language, and approximate region
- Usage data: pages or screens viewed, products browsed, search queries, cart activity, and crash or performance logs
- Identifiers: session tokens, cookie identifiers, and similar technologies needed for login, cart, security, and preferences
- Approximate location: derived from IP address for fraud prevention, tax, and shipping relevance (we do not require precise GPS for checkout)
2.3 Information from third parties
- Payment processors (payment confirmation and fraud signals)
- Shipping carriers (tracking and delivery updates)
- App stores and platform providers (install, purchase, or entitlement signals where applicable)
- Analytics or messaging providers you enable for the Services
3. How we use your information
- Create and manage your account
- Process orders, payments, shipments, returns, and refunds
- Provide customer support and service messages (email/SMS/in-app where enabled)
- Personalize browsing, remember cart contents, and improve product recommendations
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications only where permitted and with a way to opt out
- Analyze performance and improve the Services
4. Legal bases (where required)
Depending on your location, we process personal data based on one or more of the following: performance of a contract (fulfilling your order), legitimate interests (security, service improvement), consent (certain marketing or optional features), and legal obligation (tax and recordkeeping).
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the Services (hosting, payments, email/SMS, analytics, customer support, cloud storage)
- Carriers and fulfillment partners to deliver orders
- Professional advisors such as auditors or legal counsel when needed
- Authorities when required by law, court order, or to protect rights, safety, and security
- Business transfers in connection with a merger, acquisition, financing, or sale of assets
These parties are permitted to use your information only to provide services to us or as required by law.
6. Mobile app permissions
Depending on your device and features you use, the app may request access to:
- Camera or photo library (for profile images or return evidence, if offered)
- Notifications (order updates or marketing, if you opt in)
- Network connectivity (to operate the Services)
You can change permissions in your device settings. Some features may not work without certain permissions.
7. Cookies and similar technologies
We use cookies, local storage, and similar technologies to keep you signed in, maintain your cart, remember preferences, and protect against fraud. You can control cookies through your browser settings; disabling them may affect checkout and account features.
8. Data retention
We retain personal information for as long as needed to provide the Services and for legitimate business purposes, including order history, returns, dispute resolution, security, and legal/tax retention requirements. When information is no longer needed, we delete or anonymize it where feasible.
9. Security
We use administrative, technical, and organizational measures designed to protect personal information (including encryption in transit, access controls, and least-privilege practices). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Your rights and choices
Depending on your location, you may have rights to:
- Access, correct, or update your account information
- Request deletion of your account or certain personal data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing emails/SMS (transactional order messages may still be sent)
- Request a copy of personal data you provided (data portability), where applicable
To exercise these rights, contact us using the details below or use available in-app account settings. We may need to verify your identity before fulfilling a request. Some requests may be limited by law (for example, we may retain order records required for tax or fraud prevention).
11. Children’s privacy
The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
12. International transfers
We may process and store information in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
13. Third-party links and services
The Services may link to third-party sites or SDKs (payments, maps, app stores, analytics). Their privacy practices are governed by their own policies. We encourage you to review those policies.
14. App Store and Play Store disclosures
Apple App Store and Google Play may require a privacy nutrition label or data-safety declaration. Those store listings summarize categories of data we collect; this Policy provides the detailed explanation. If store labels and this Policy ever differ in wording, this Policy controls for our processing practices.
15. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Material changes may also be communicated through the Services or by email when appropriate. Continued use after the effective date constitutes acceptance of the updated Policy.
16. Contact us
For privacy requests or questions about this Policy:
- Use in-app support or your account settings
- Use the Contact page on our website
- Email the support address listed in the store or app listing
Related documents: Terms of Service and Return Policy.